什么是校园书店图书代金券? (主校区学生)
校园商店图书券提供给那些获得超过本学期学费和杂费的助学金的学生. 获得LIFE奖学金和HOPE奖学金的学生还可获得校园书店图书代金券. LIFE and HOPE的接受者将获得150美元的奖励.每学期00校园商店图书代金券. If you have used your work-study award to help clear your balance, 制定付款计划, 缺失的文件 or your financial aid has not been approved, 你将不会收到校园书店的图书代金券.
What if I do not use the full allotment of the 校园商店 book voucher? (主校区学生)
Students are only charge for their actual purchases in the 校园商店. 如果您不使用这些资金，也不会丢失. A refund for any unused portion will be released if eligible.
校园书店的图书代金券资金可用作什么用途? (主校区学生)
校园商店 book vouchers can be used for any purchases in the 校园商店 only. 你不能在其他地方使用这笔资金.
我能使用这些资金多久? (主校区学生)
每学期的学生将有7个工作日后，删除/添加日期使用他们的校园商店图书券. This will allow students ample time to purchase needed items. 校园商店 book vouchers will expire at 5:00 pm on that date. 在每学期的注册过程中，商务办公室协调员将提供确切的日期. 一旦校园商店的图书代金券过期，您就不能再在校园商店使用它.
我的校园书店图书代金券可以得到多少钱? (主校区学生)
你收到的金额将取决于你的费用从你的经济援助扣除后的资金数额. 你只能分到这个数量.
我有勤工俭学，但还有一笔欠款，为什么? (主校区学生)
勤工俭学不是助学金或奖学金. 你必须工作才能拿到这笔钱. 学生有责任找到自己的工作，并确保收支平衡. 如果全部的量没有工作, you will not be allowed to use this as upfront credit the next semester. If you do not submit a timesheet prior to the second due date, 你将失去授予你的勤工俭学.
The 业务办公室 is telling me I need to complete the forms on 光环, where are these forms and 为什么 am I required to complete these?
表单位于你的Halo账户上. Once logged in, you will see the missing forms located on the tab. 在那里，您将看到可供您使用的所有表单. 那些只需要填写一次的表格，一旦提交后就不再可以访问了. The Communication Authorization will always be accessible to you. 您必须保持此表单的更新. 商务办公室不能与任何人讨论你的信息，除非你提供了他们的名字. The names that you have provided will show by scrolling down on the ‘Finances’ tab.
我的膳食计划有哪些选择? (日间通勤者及校外住客)
目前，只有校外靠谱的外围平台居民和通勤学生可以选择膳食计划. 如果你是校外靠谱的外围平台居民, you will be able to choose a full 21 meal plan or a reduced 10 meal plan. 通勤学生可以选择无餐计划、减少10餐计划或21餐计划. You are required to submit this form to officially make your selection. 一旦你做出了选择, 您可以在删除/添加日期的5:00之前(第一天课程后的7个日历日)更改此信息.
我的账户反映了持有，为什么?
There are multiple reasons a hold is placed on a student’s account. 田径运动的地位在于装备, 图书馆保留逾期未借的书籍, 商业办公室的地方持有余额到期, 拖欠付款, 等. The 业务办公室 places mass holds on all accounts that have a balance due at that time. 然后工作人员勤奋地审计这些帐户. 一旦所有信息都得到验证, 如果一切正常，商务办公室的工作人员将删除持有，或者如果学生有拖欠付款, 足够的援助, 缺失的文件, 等. 暂停将会继续. 如果你的账户反映持有, you will need to contact the department that placed the hold on the account. That department will be the only one that can remove the hold.
我以为我的费用是由助学金和学期开始时支付的. 现在我欠了额外的资金，为什么?
在每学期开始的时候, 业务办公室工作人员使用的是基于当前注册状态的估计数字, 住房和经济援助. 这种情况随时都可能改变. 金融 aid is based on regulations that are set by the federal government. 靠谱的外围平台 must strictly abide by these regulations. 如果您在与商务办公室“结清”日期后更改有关课程或住房的任何内容，可能会产生额外费用.
My parent (s) called the 业务办公室 concerning my bill. 他/她被告知不能与他们讨论该账户，因为他们的名字没有列在通信授权表上, 为什么?
当一个学生进入大学时, 年满18岁或独立, they are responsible for all private information concerning them. Students must complete the Communication Authorization Form on your 光环. 靠谱的外围平台必须遵守FERPA规定.
My parents/guardian wants access to view my account and bills, how can they do that?
在莱姆斯通大学，只有学生才能向其他人提供你的信息. Students have the option of providing them with a Parent Pin. This allows parents/guardian access to the student account. This will also allow them to make payments on the account and to view account activity. Only the student will have access to provide them this information.
当我打电话给商务办公室询问我的退款，没有人会给我信息，为什么?
Also due to FERPA regulations and to ensure the safety of the student’s information, 我们无法通过电话确认你的身份. 我们指导学生在线查看退款信息，可在他们的光环. We can only provide you general information such as the refund date. 也建议学生在退款审核期间不要打电话给商务办公室. This will slow the process and could take additional time to release the refunds.
BankMobile限制了我的卡，为什么?
有许多原因，您的卡可能会受到限制, 但最常见的是验证你的身份. 您需要与BankMobile联系此事. Only BankMobile can inform you of what is needed to release this restriction.
Why does 靠谱的外围平台 use BankMobile Disbursements, 技术解决方案, 由BMTX供电, 公司. 发放退款?
BMTX公司. 有能力大规模释放退款金额. BMTX公司. also has the capability to offer multiple methods of receiving your refund. 靠谱的外围平台不具备这些能力. By utilizing BankMobile Disbursements, 技术解决方案, 由BMTX供电, 公司., students are able to receive their refunds much faster and by their preferred method.
Why does it take so long to receive my refund from 靠谱的外围平台?
靠谱的外围平台每月提供两次退款日期. This allows us to audit each student’s account for accuracy of charges and financial aid. 商务办公室发布的退款接近15th 和30th 每个月的. The audit will begin the next business day after the refund lock date.
My credit was created after the lock date, will I still receive a refund?
You will still receive a refund, but not on the refund date scheduled with the lock date. 如果在下一个退款锁定日期之后，信用仍然存在, you will receive the refund on that scheduled disbursement date.
I also use Vocational Rehab, 军事助教, 公司信, 等. 还有我的经济援助. 我的经济援助被贴到我的帐户，我没有收到全额的经济援助金额在我的退款，因为职业康复, 军事助教, 公司信, 等. 尚未付款.
You will only receive the credit amount reflected on your student account. 我们无法给出预期的退款金额. 一旦付款，退款将根据可用的退款时间表发出.
我就不能拿工读支票了, 我可以允许其他人来取吗? (主校区学生)
不幸的是, we do not allow someone else to pick your work-study checks; even with written consent. 我们为您保管支票，直到您回来. All checks must be picked up prior to the end of the semester. If you would like your check mailed, please stop by the 业务办公室. You will need to complete some paperwork to have this mailed.
